Terms

Deliveroo Chinese New Year Lucky Draw - Terms & Conditions 條款及細則

Terms & Conditions

DELIVEROO PROMOTION RULES

These are the terms and conditions ("Rules") that apply to the Deliveroo CNY Promotion ("Promotion"). By entering the Promotion, each entrant agrees to these Rules and confirms they have read and understood the Deliveroo Privacy Notice at https://deliveroo.hk/privacy.

  1. Promoter: Deliveroo Hong Kong Limited (trading as Deliveroo), a company incorporated and registered in Hong Kong with registered company number 65272830-004-09-20-2 and registered office address at 16/F H Code, 45 Pottinger Street, Central, Hong Kong ("Deliveroo").
  1. Entry period: The Promotion opens for entry at 7:00 am (HK time) on 01/02/2021 and closes at 11:59 pm (HK time) on 14/02/2021 ("Entry Period").
  1. Eligibility: 
  • To participate in the Promotion, entrants must be a legal resident of Hong Kong at the time of entry.
  • Internet access and a Deliveroo account are required to enter the Promotion.
  • Deliveroo reserves the right at any time to require proof of eligibility in such form as Deliveroo reasonably considers necessary.
  1. Not eligible: The following persons are not eligible to enter the Promotion: any employee or other individual engaged by Deliveroo or any of its associated companies
  1. How to enter: To enter the Promotion, entrants must complete the following steps during the Entry Period:
  • Log into the entrant's Deliveroo account on www.deliveroo.hk or the Deliveroo app, place a Qualifying Order with a minimum order value of HKD150;
  • A "Qualifying Order" means a paid-for and delivered Deliveroo order (excluding tips, delivery charges and other service-related charges) placed with one of the participating restaurants during the Entry Period.
  • Each Qualifying Order / receipt is considered as one entry. Only single receipts are accepted.
  1. Prizes: There are eight thousand, eight hundred and sixty-eight (8,868) prizes to be won in this Promotion ("Prizes").
  1. Prize conditions: The following conditions apply to the Prize:
  • Each Prize is non-transferable, non-refundable, non-exchangeable and cannot be redeemed for cash.
  • Deliveroo Vouchers or Credits are subject to Deliveroo's Voucher Terms and Conditions which can be found at http://www.deliveroo.hk/legal. The winner should ensure they are aware of any applicable expiry dates.
  • Pirata Group / Gaia Group / PizzaExpress / Nha Trang / Watami Dine-In vouchers are subject to Terms and Conditions on the voucher.  
  • Don Don Donki / 7-Eleven / Marks & Spencer Shopping vouchers are subject to Terms and Conditions on the voucher.
  1. Winner selection:  All eligible entries will be entered into a random draw. The winners will be randomly selected from all eligible entries daily between 1 Feb 2021 - 14 Feb 2021 in accumulated way. Each participant can win once only and will be announced daily by 6pm on http://foodscene.deliveroo.hk/promotions.
  1. Winner notification: The winners will be notified using any of the contact details linked to the winners' Deliveroo accounts within (ten) 10 working days as long as the winner has opted in to Deliveroo's marketing communications. Deliveroo will make reasonable efforts to contact the winner, but it is the winner's responsibility to monitor their voicemail and email account, including any junk mail folder, for receipt of the notification. There will be 10 substitutes for each daily lucky draw, in case the winners fail / give up to redeem the prize.
  1. Claiming the Prize: The winner must accept the Prize by confirming their eligibility and acceptance within thirty (30) days of the date of the initial winner's notification. The Prize is time-sensitive and therefore failure to accept the Prize by the deadline may result in the Prize being forfeited and the selection of an alternative winner. Alternative winners will be selected and notified as set out above and must claim the Prize within thirty (30) days.
  1. Prize: 
  • 24K Gold Fortune Cookie & PlayStation®5: winners are required to collect their Prizes at the place to be determined by Deliveroo within 6 months of notification. Each winner must present a valid Deliveroo account to redeem/receive their Prizes. The winners that require a representative to claim their Prizes on their behalf must ensure to provide a letter of authorization issued by the winners along with a copy of the winner and the representative's valid identification document. Liaison of any and/or all product warranty for prize is to be forwarded directly to the relevant manufacturers. Images of the Prizes shown in any promotional materials, advertisements and other materials relating to this Promotion are solely for illustrative purposes only and may not depict the actual Prizes.
  • Deliveroo Vouchers or Credits will be emailed to the winner's email address associated with his/her account within 10 working days of the draw.
  • Unless stated otherwise, all other Prizes will be mailed to the winners based on the address provided by the winners to Deliveroo within thirty (30) working days once delivery details are provided. It is the responsibility of each winner to provide the correct and valid address. The winner must also ensure their availability to collect the prize when it is delivered. In no event shall the Organiser be responsible for the late, wrong, or unclaimed delivery of the prize(s), where in such event the winner agrees that the prize(s) allocated shall be forfeited.
  1. Publicity: By entering this Promotion, each entrant agrees that in the event of a win, the entrant will take part in reasonable publicity connected with the Promotion if requested and that Deliveroo is entitled (but not obliged) to use the winner's name and image in connection with such publicity.  Each entrant agrees that Deliveroo may share, publish or promote any image, video, text or other content submitted or uploaded to any website in connection with this Promotion on its corporate website, blogs or its Facebook, Instagram or Twitter account.
  1. Liability: Deliveroo will not be liable for: (i) any loss that is not caused by Deliveroo (or any person acting on Deliveroo's behalf); (ii) any loss caused by any event or circumstance beyond Deliveroo's reasonable control; (iii) any loss of profits or revenue, loss of anticipated savings or loss of goodwill; or (iv) any unavailability of the Deliveroo website or app. However, nothing in these Rules limits or excludes any person's liability for death or personal injury caused by negligence, for fraud or for any matter for which it would be illegal to limit or exclude liability. In particular, consumers have legal rights in relation to products that are faulty or not as described and services which are not performed with reasonable care and skill and these legal rights are in addition to and are not affected in any way by anything contained in these Rules.
  1. No Endorsement: This Promotion is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram and Twitter ("Social Networks") or any other third party. Access to Social Networks is at all times subject to the relevant Social Network's rules, terms and policies. To the maximum extent permitted by applicable law, the Social Networks and any other social networking platform on which the Promotion is communicated shall have no liability to any person in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, damages and other liabilities.
  1. Interference with the Promotion: Any attempt to deliberately damage or undermine the content or legitimate operation of this Promotion is prohibited and may be a violation of criminal and/or civil laws and in these circumstances Deliveroo reserves all its rights and remedies.
  1. Disqualification: Without limiting the options available to Deliveroo, Deliveroo reserves the right at any time to disqualify entries or entrants (including the winner) that Deliveroo regards as being in breach of these Rules, any applicable laws, any terms and conditions referred to in these Rules.
  1. Disclosure of winner's details: By entering this Promotion, each entrant acknowledges that in the event of a win their surname and county of residence may be disclosed to persons enquiring, where permitted by law. Any entrant may object to their information being made available in this way or may request that the amount of information made available be reduced, by contacting Deliveroo using the contact details at the end of these Rules. In these circumstances, the entrant acknowledges that Deliveroo may nevertheless disclose the relevant information, and the entrant's entry, to the Office of the Licensing Authority if required to do so. This may happen where Deliveroo is required to demonstrate that it has awarded the prizes advertised. To request disclosure of winners' details, enquirers must submit a request to support@deliveroo.hk within three months of the end of the Promotion. Details will only be disclosed (if permitted by law) after the Prizes have been validly claimed.
  1. Accessing these Rules: Any website on which these Rules are posted is only intended to be accessed from Hong Kong, and where permitted by law. Deliveroo makes no representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited.
  1. Severance and waiver: If any part of these Rules is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the rest of these Rules will not be affected. Deliveroo's failure to enforce any term of these Rules will not constitute a waiver of that provision.
  1. Disputes: Subject to Rule 21, if there is a dispute about the Promotion or these Rules, Deliveroo's decisions are final. If there is a dispute between these Rules and any other document referred to in these Rules, these Rules take precedence to the extent necessary to resolve the conflict.
  1. Law and jurisdiction: The Promotion and these Rules are governed by Hong Kong law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
  1. Personal data: Entrants acknowledge that any personal data of entrants processed in connection with this Promotion will be processed in accordance with the Deliveroo Privacy Notice at https://deliveroo.hk/privacy. In particular:
  • Deliveroo is the controller in respect of entrants' personal data obtained in connection with the Promotion.
  • Deliveroo will process, and permit the processing of, entrants' personal data for the purposes described in these Rules and Deliveroo's Privacy Notice, which purposes include the administration of the Promotion.
  • It is necessary for Deliveroo to use entrants' personal data to perform its obligations to entrants in relation to the administration of the Promotion or it is in Deliveroo's legitimate interest to use entrants' personal data in the ways described in these Rules in order to ensure the proper administration of the Promotion.
  • Personal data will only be used for this lucky draw, and will not be used in any promotion.
  • Deliveroo will retain entrants' personal data for as long as it is required for the purposes described in these Rules and Deliveroo's Privacy Notice.
  • Entrants have certain rights in relation to their personal data, including: (i) to obtain copies of it; (ii) to have it corrected or deleted; (iii) to limit the way in which it is used; (iv) to object to its use; (v) to transfer it; (vi) not to be subject to decisions based on automated processing (including profiling).
  1. Contact: Enquiries about this Promotion can be sent to Deliveroo at: hksocialmedia@deliveroo.com or support@deliveroo.hk
  1. In case of disputes, Deliveroo Hong Kong Limited reserves the right of final decision.
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